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thenextweb

February 23, 2010

Recently I’ve started writing guest posts on a great blog site called thenextweb.com which, not too surprisingly, deals with emerging trends on the web, tech, etc. Every so often I’ll post links through to my nextweb blog entries on this site. Let me know what you think.

Happy landings in Social Media
In recent years, the relationship between customers and airlines has become increasingly taken over by travel aggregation sites. In a cut throat industry, this represents a significant threat to the carriers. The industry is ripe for innovative players to use social media tools to regain control of their customer relationship. In this post, I’ll look at some of the ideas already being adopted by airlines in this space.

Vancouver 2010’s Lost Opportunity
The thing that always strikes me about the Olympics is the visual spectacle — there are intense emotions right at the boundaries of human achievement and that makes for compelling viewing. So, naturally I was expecting there to be a big online fanfare around Vancouver 2010 but a brief scout around the web left me feeling quite empty.

Think there’s no room for social media in the workplace? Think again!

Over the past few weeks I’ve had more and more clients ask me the same question: How can we learn from Facebook and Twitter to improve internal collaboration? I’ve been reflecting on this and have tried to translate some of our best loved social networking features into design patterns for consideration when building a collaborative intranet environment.

In this post I’ll look at some of the natural collaborative behaviours that occur in the workplace and briefly consider how to design services for them.

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